Refund policy

Thank you for shopping with us! We want you to love every sash you receive from our store. Please read our return and refund policy carefully to understand how we can help if anything doesn’t go as expected.

14-Day Return Policy 

We offer a 14-day return policy, giving you 14 days from the date you receive your order to request a return.

To qualify for a return, your item must be:

  • In the same condition as received
  • Unworn, unused, and still with tags
  • Packed in its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return?

To initiate a return, reach out to us at personalizedsash@gmail.com.
Once your return is approved, we will provide:

  • A return shipping label
  • Complete instructions on where and how to send your package

Important: Items sent back without submitting a return request will not be accepted.

Please send all approved returns to:
[INSERT RETURN ADDRESS]

For any questions, feel free to email us anytime at personalizedsash@gmail.com

Damages & Order Issues

We ask that you inspect your order upon arrival. If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us right away so we can review the issue and make it right as quickly as possible.

Non-Returnable Items

Some items cannot be returned, including:

  • Personalized or custom-made products
  • Perishable goods (flowers, food, plants, etc.)
  • Personal care items
  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on:

  • Sale items
  • Gift cards

If you’re unsure whether your item qualifies, please reach out — we’re happy to help.

Exchanges

If you need another item, the fastest solution is:

  1. Submit a return request for your current item.
  2. Once approved, complete a new purchase for the item you want.
European Union 14-Day Cooling-Off Period

For orders shipped to the EU, customers have the right to cancel or return their order within 14 days, for any reason, without explanation.

The item must still meet standard return conditions:

  • Unused and unworn
  • Tags intact
  • In original packaging
  • With proof of purchase

Refund Process

Once we receive and inspect your return, we’ll notify you regarding approval.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.
  • Processing time may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at personalizedsash@gmail.com