Thank you for shopping with us! Below is our official Shipping Policy to help you understand how and when your order will arrive.

Processing Time

All orders are processed within 5-7 business days.
Personalized or custom sash orders may require additional time depending on design complexity.

Please note:

• Orders are not processed, shipped, or delivered on weekends or holidays.
• If we experience a high volume of orders, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 14-18 business days
• Express Shipping: 8-10 business days

Delivery time may vary due to carrier delays, customs, weather conditions, or unforeseen circumstances.

Customs, Duties & Taxes

International orders may incur customs fees or import taxes.
These charges are the responsibility of the customer, and we have no control over these fees.

Incorrect Address or Delivery Issues

Please double-check your shipping address at checkout.
We are not responsible for:

• Packages delivered to an incorrect address provided by the customer
• Lost packages due to incorrect or incomplete address
• Delays caused by the shipping carrier

If you entered the wrong address, contact us immediately at personalizedsash@gmail.com.
We will attempt to help, but changes are not guaranteed once the order is processed.

Damaged, Lost or Missing Packages 

If your package arrives damaged, lost, or is missing, please contact us at personalizedsash@gmail.com as soon as possible.

We will work with the carrier to investigate and resolve the issue.

Custom & Personalized Orders

Because personalized sashes are made to order, processing times may vary slightly.
We take great care in crafting and preparing each item before shipment.

Shipping Restrictions

We do not ship to P.O. Boxes in some countries. Available shipping options will appear at checkout based on your location.

Contact Us

If you have any shipping-related questions, contact us at:
📧 personalizedsash@gmail.com